Refund Policy

Please note that all sales are final.

This means items cannot be returned, exchanged, or refunded.

If you receive an incorrect item, don’t worry — simply email us at info@houseofjlluxe.com right away. Your satisfaction matters to us, and we’ll make it right. In these rare cases, we will cover the return shipping and begin the exchange process.

Returned items must meet the following condition:

• Hair bundles must be sealed and unopened.

Thank you for understanding, and thank you for shopping with us!