FAQs
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We adore a full, voluminous, statement-making look — and achieving that luxurious volume starts with choosing the right number of bundles. For the richest, most flawless installs, we recommend a minimum of 3 bundles, with adjustments depending on your desired length and style.
The JL LUXE Bundle Guide
12”–22”: A minimum of 3 bundles for natural fullness
24” and beyond: 4+ bundles for that lush, runway-worthy volume
A Few Luxe Notes
Shorter lengths offer longer wefts, giving you more density with fewer bundles.
Longer lengths have shorter wefts, so additional bundles are essential to maintain that full, glamorous finish from root to tip.
For the most elevated, custom look, we always recommend checking in with your stylist. They’ll help determine the exact number of bundles needed for the style, texture, and drama you’re aiming to achieve.
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Please allow 5–15 business days for your order to arrive.
Here’s what to expect:Processing Time: All orders are processed within 1–10 business days.
Shipping & Tracking: Once your order ships, you’ll receive an email with your tracking number.
Transit Time: Standard shipping typically takes 2–3 business days, though occasional carrier delays may occur and are unfortunately beyond our control.
Signature Required: All packages require a signature upon delivery. Please ensure your shipping address is correct to avoid delays or lost packages.
A kind reminder: If you’re scheduling a hair appointment, we highly recommend waiting until your order arrives or keeping these timeframes in mind before booking.
Thank you so much for your patience and understanding!
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Please note that all sales are final.
This means items cannot be returned, exchanged, or refunded.However, if you receive the wrong item, don’t worry — simply email us at info@houseofjlluxe.com right away. Your satisfaction matters to us, and we’ll make it right.
In these rare situations, we will:
Cover the return shipping cost, and
Begin the exchange process once the item is received.
To qualify for an exchange, returned items must meet the following condition:
Hair bundles must be sealed and unopened.
Thank you for understanding and for shopping with us! Your support means everything.
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To keep your raw hair looking its absolute best — and to ensure it lasts for years — we recommend following our detailed care instructions.
Please visit our Luxe Care Tips page for all the essential advice, maintenance routines, and best practices to preserve your hair’s quality and longevity.